FAQs
How do I purchase a watch?
Purchasing a watch from Carbon Watch Company is simple and secure. For in-stock items, simply add them to your cart and checkout. For special orders or price-on-request items, contact us via phone, email, or our online form. Our team will guide you through the process and ensure your satisfaction.
Do you offer discounts?
We may offer discounts for bank wire transfers due to lower processing fees. Contact us for the best possible price on any watch.
Can I make an offer on a watch?
We consider offers on certain watches. Look for the "Ask a Question" option on the product page. Alternatively, don't hesitate to contact us directly.
Are your watches guaranteed authentic?
Absolutely. Every watch undergoes a rigorous authentication process by our experts. We guarantee 100% authenticity and offer a full refund for any watch deemed non-genuine.
Are pre-owned watches serviced?
Yes, all pre-owned watches undergo a thorough service by a certified watchmaker or brand-specific service center before being offered for sale.
Do you offer a warranty?
We offer a 1-year warranty on every watch we sell, ensuring your peace of mind.
Do watches include all original bracelet links?
Unless otherwise stated, all watches with bracelets come with all original links.
Do you offer watch customization?
While we don't offer in-house customization, we can connect you with trusted watchmakers specializing in personalization.
Do all watches come with box and papers?
Most watches come with box and papers. This information is included in the product description and images. If you have any questions, please contact us.
Are the watch photos genuine?
We strive to use actual photos for all our listings. If you'd like to see specific photos, contact us for real-time pictures or a FaceTime call.
Is my transaction secure?
Carbon Watch Company utilizes a state-of-the-art payment processor with 256-bit SSL encryption for complete security. We never share your information with third parties.
How can I reach customer support?
Contact us by phone, text, email, or through our online contact form. We're here to assist you!
Why haven't I received an order confirmation yet?
Orders undergo a verification process that may take 12-48 hours. You'll receive a confirmation email once completed.
Why was my order canceled and refunded?
This may occur due to a verification issue. A team member will contact you for an alternate payment method if necessary.
What is your return policy?
We offer a 7-day return policy with a 1-year service warranty. Please see our return policy for detailed information.
How do I return an order?
Contact us via phone, email, text, or our online contact form. Please refer to our return policy for specific instructions.
What payment options do you accept?
We accept bank wire transfers, all major US credit cards (in-person only), PayPal, PayPal Credit, Venmo.
How fast is shipping?
We offer free standard shipping via FedEx Ground or FedEx 2-Day for orders over $500. Expedited shipping via Priority Overnight is also available. For more info - please visit our Shipping Policy Page.
Do you have a physical store?
Yes, we are both an online and brick-and-mortar retailer. We take pride in our 20+ years of experience and local success. Visit our store in Bonita Springs, FL. (appointments recommended).
How can you offer competitive prices?
Unlike authorized dealers with strict pricing guidelines, we source our watches from various channels, allowing us to pass on savings to you.
What is an Authorized Dealer?
Authorized dealers receive discounted merchandise from manufacturers in exchange for agreeing to specific guidelines, including limited online sales and minimum pricing. We are not restricted by these guidelines, allowing for more competitive pricing.
How do you acquire your inventory?
We source our timepieces from reputable industry wholesalers, trade shows, authorized dealers, and private sellers. Additionally, we offer a seamless sell/trade program to acquire pre-owned watches.
How do you guarantee authenticity?
Every watch undergoes a meticulous authentication process by our in-house experts who ensure its genuineness before it's offered for sale.
Do your watches have serial numbers?
Absolutely. We only accept watches with original serial numbers and never remove them. We strongly discourage this practice, as do all reputable watch dealers.
Do you have a good track record with authenticity?
Customer satisfaction is our priority. We take pride in our extensive track record of delivering authentic luxury timepieces to our discerning clientele.