At Carbon Watch Company, we stand behind the quality of our products. We offer a 12-month limited warranty on all our watches.
What's Covered:
Manufacturer's defects that cause the watch to malfunction.
What's Not Covered:
- Normal wear and tear
- Accidental damage
- Water damage beyond the watch's water resistance rating
- Damage caused by improper use or modification
How to File a Warranty Claim:
- Contact Us: Reach out to our customer service team to initiate a warranty claim.
- Provide Details: Share information about the issue, purchase date, and any relevant documentation.
- Shipping Instructions: We'll provide you with instructions on how to safely ship your watch to our authorized repair center.
- Repair or Replacement: Our expert watchmakers will assess the issue and either repair or replace your watch under warranty.
Please Note:
- The warranty does not cover shipping costs to our repair center.
- Any modifications or repairs performed by unauthorized technicians will void the warranty.
We're committed to ensuring your complete satisfaction. If you have any questions or concerns, please don't hesitate to contact our customer service team.